Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at earthenessence10@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at earthenessence10@gmail.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know. If approved, you’ll be refunded and the amount will be credited within 5-7 working days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.